Archive for January 12th, 2009

Understanding the process approach

January 12th, 2009 No comments

Helping an auditor to interpret the process approach

If an auditor does not understand or misunderstands the process approach, direct him or her to recognized information sources, such as the standard ISO 9000:2000 Quality management systems – Fundamentals and Vocabulary and the ISO 9000 Introduction and Support Package: Guidance on the Concept and Use of the Process Approach for management systems (document ISO/TC176/SC2/N544, available from ). A certification body/registrar should ensure that all its auditors have received sufficient training regarding the new requirements in ISO 9001:2000, particularly those on the process approach. Thus, an auditor should realise that several steps are needed, including the following:

  1. determining the processes and responsibilities necessary to attain the quality objectives of the   organisation; 
  2. determining and providing the resources and information necessary; 
  3. establishing and applying methods to monitor and/or measure and analyse each process;
  4.  establishing and applying a process for continual improvement of the effectiveness of the QMS. Read more...
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Guidance on cultural aspects of auditing

January 12th, 2009 No comments


During the course of their career, auditors may be required to audit organizations with vastly different internal “corporate” cultures, and in varying ethnic, social, economic, political, or religious cultures.It is important for auditors to be sensitive to these cultural issues in order to avoid possible conflict, but at the same time remain impartial in carrying out the audit and achieve the objectives of the audit.

Auditors also need to be able to express themselves in terms that will be understood, especially where language is an issue. It is important to remember that it is the auditors’ responsibility to adjust to the auditee’s language skills and that a lack of language skills by auditees should not prejudice the audit outcome. Also, there may be different cultural and language aspects in separate parts of an organization, for example in multinational corporations. Read more...